- •The primary purpose of the study was to investigate which methods of communication during the COVID-19 pandemic were associated with more positive and less negative emotional experiences and perceptions of resident experiences of family members and friends of older adults in long-term care facilities in the United States.
- •Using the phone more frequently was associated with less negative emotional experiences for participants, and using email more frequently was associated with more positive perceived resident experiences. Having letters delivered more frequently was associated with more participant and perceived resident negative emotions.
- •Connecting with family members and friends in long-term care facilities, especially via phone, may contribute to better emotional experiences for family members, friends, and long-term care residents.
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